How product-led delivery is changing the way insurers innovate.

Insurers are under growing pressure to innovate faster, improve customer and broker experiences, and respond to evolving regulatory demands—all while navigating legacy technology, complex operating models and increasing cost pressures.

Product-led delivery offers a different way forward: organising teams around customer and business outcomes rather than traditional projects, departmental boundaries or short-term technology change.

In this webinar, senior industry leaders will explore what becoming product-led really means for insurers—and where it is already creating measurable value across underwriting, pricing, claims and broker services.

Date & Time

11th August - 12:00

Location

Webinar

What will be discussed?

What we will explore

From delivering projects to owning outcomes

💭 What changes when teams are organised around products and outcomes rather than temporary programmes? Our panel will discuss how product-led delivery changes accountability, decision-making and the relationship between business and technology.

Where insurers are seeing real value

💭 We will examine where product-led models can have the greatest impact across underwriting, pricing, claims and broker services—from improving speed to market and customer experience to reducing operational friction and creating stronger commercial outcomes.

What effective product ownership looks like

💭 Product ownership can mean very different things across organisations. The panel will explore what the role looks like in practice, how it differs from traditional project, change or BAU ownership, and the skills and authority product owners need to be successful.

Balancing innovation with regulation

💭 Insurance firms must innovate within an increasingly demanding regulatory environment. We will discuss whether customer-led and compliance-led priorities genuinely conflict—and where stronger product thinking can improve governance, transparency and customer outcomes simultaneously.

Overcoming the barriers to adoption

💭 Legacy technology is only part of the challenge. Product-led transformation can also be constrained by annual funding cycles, functional silos, governance structures, unclear ownership and resistance to changing established ways of working. Our contributors will share how these barriers can be addressed.

Lessons from the journey

💭 The session will conclude with practical reflections from those who have experienced complex transformation first-hand: the quickest wins, the unexpected challenges, what they would approach differently and where organisations should begin.

Shyam Patil

Head of Product

Shyam Patil brings a strong combination of insurance industry knowledge and practical experience of delivering business and technology change. He will provide an insurer’s perspective on what product-led delivery means in practice—including how organisations can create genuine ownership, align multidisciplinary teams and maintain focus on customer and commercial outcomes. Shyam will also explore the cultural, governance and legacy challenges that can restrict adoption, sharing practical lessons on what enables product-led models to move beyond theory and deliver sustainable value.

Richard Boyd

Head of Product & Design

Richard Boyd brings extensive experience of working at the intersection of insurance, transformation and business change. His perspective will help ground the discussion in the practical realities of introducing product-led delivery within a complex insurance environment—from aligning business and technology teams to overcoming established structures, competing priorities and legacy ways of working. Richard will share his experience of where product-led approaches can create meaningful value, the organisational conditions required for them to succeed and the lessons firms should consider when embarking on their own journey.

Mark Watson

Senior Product Owner

Mark Watson brings extensive experience of leading complex transformation and delivery programmes across highly regulated industries. His background enables him to draw valuable parallels between the changes insurance firms are facing today and the challenges encountered in other sectors—particularly around legacy technology, operating-model change, organisational silos and the adoption of more product-led ways of working. As a Director at Albany Beck, Mark will offer a practical delivery perspective on what helps transformation succeed, where organisations typically struggle and which lessons insurers can apply to accelerate meaningful and sustainable change.